FAQ
Posted by eugene on Oct 21, 2011 in | 0 comments
We’ve been getting quite a few questions so we’ve decided that we ought to have some place where we can put the usual questions asked and the answers for each of them.
- Are your photos touched up or edited?
No photo leaves our studio without being processed for exposure and the three ‘C’s. Color, contrast and clarity. Photos for our Photobooks however, are more extensively retouched. Those photos are NOT included in the CD or DVD.
- What is the difference between the standard resolution and high resolution CD/DVD?
Standard resolution images are approximately 4-5 Megapixels. This allows printing up to about 10R size. Our high resolution DVD images are at least 13 Megapixels in size, allowing printing up to over 16R. Our High-resolution DVD is not available for purchase without a Photobook.
- Are all the photos taken during our shoot included in the CD or DVD?
Yes. All photos minus the outtakes. Outtakes are sometimes pre-shoot test shots for framing, exposure, etc. Also as we will normally shoot multiple frames and angles, there will be shots where you have eyes closed, attire not in place properly, etc.
- Do you provide props, library backdrops, toys, etc in your studio?
Our studio only has white and black backdrops – we don’t believe in those fake backdrops. Unfortunately, props tend to disappear after a while and we would need a large number of props, hence we do not supply props. You are welcome to bring any prop you wish. This applies also to children’s and baby toys.
- What happens if it rains on our shoot date/time?
We will reschedule for you to a suitable time and date.
- Where does everyone go for their engagement session (pre-wedding), portraiture, family, self, etc photography?
If we listed the places here, it’ll be like a travel guide. Home is always a popular choice however.
First thing is to ask yourself what are your interests or likes. Secondly, try to think up a theme. This will help to assist your search in venues and locations for our photography. Note that private property may require a shoot permit that may cost a considerable fee.
An example would be if you love nature, you may consider a jungle trek or back to nature type theme. This then helps you narrow down locations to places such as FRIM, Parks, etc.
- Where are your Photobooks made and what are they made of?
Our Photobooks and made and printed 100% in Japan. They are printed using the latest 6-color press technology and use only high-quality premium 100lb paper stock.
- How soon can I expect the Photobook, CD/DVD, preview, etc?
Our standard guaranteed delivery timeline is as follows:
Online preview for Photobook selection: 15 business days.
CD/DVD Delivery (if separate from Photobook) : 15 business days. (Please add courier delivery time to factor when you will receive the CD/DVD)
First draft of the Photobook: 21 business days.
Photobook production and delivery: 4-8 weeks.
Print products (Premium and Classic canvas): 15-20 calendar days
Rush service (70% rush fee surcharge or minimum RM500, whichever is higher)
Online preview: 3 business days
CD/DVD Delivery (if separate from Photobook) : 3 business days.
First draft of the Photobook: 8 business days.
Photobook production and delivery: 1-2 weeks.
Print products (Premium and Classic canvas): 2-3 business days
note:
Maximum revisions for a Photobook is two (2), after which we will need to apply a surcharge of RM150 per revision.
Photobook production can only commence upon client approval and sign-off on the pre-production draft.
- Do you provide hair styling and make-up?
None of our packages provide hair styling or make-up but we know a number of reputable hair & make-up artists that we can recommend.
- Do you cover destinations outside the Klang Valley?
Yes, of course we do. Drop us a line and we’ll give you a call to discuss it.
- What are your studio/office hours?
Our general studio operating hours are Tuesday to Saturday, from 9:00am to 5:00pm.
Our home studio is open only from Tuesday to Friday, between 11:00am and 4:00pm. For weekends, you will need to make a reservation at least two calendar weeks in advance.
- Is Putrajaya, Cyberjaya, Klang, Rawang, etc part of the Klang Valley?
In packages and promotions where the offer states Klang Valley, this means Kuala Lumpur and Petaling Jaya. Geographically, Klang is at coast and not included in the Klang Valley. The Klang valley is, well, the valley of the Klang river is, and that’s most of KL and PJ.
